FAQ

We accept medical coverage from various payer sources, including Medicare, Medicare Advantage Plans, other private insurance, public and government programs such as Veteran’s Administration Insurance, county waivers, and private pay. Contact us to see if you qualify for a payer source that you may not be familiar with. Upon payor source authorization of services, our team handles all necessary billing and administrative responsibilities.

We have three branches including the Twin Cities, Bemidji, and Duluth. From our multiple locations, we service the seven-county metro area plus many greater Minnesota counties, including, but not limited to St. Louis, Carlton, Lake County, Itasca, Beltrami, Cass Lake, Clearwater, Hubbard, Mahnomen County, and Becker.

We perform a thorough background check of all in-home caregivers, as well as a personal interview, reference checks, and competency evaluation. All employees working with clients are provided with ample training for their specific position.

We take patient confidentiality very seriously and adhere to HIPAA and all current medical privacy laws. Patient confidentiality is thoroughly addressed in our employee handbook, training sessions, and materials.

Choosing a Medicare-certified agency ensures that you or your loved one will receive care that meets the high standards set by Medicare. This distinction also highlights our agency’s dedication to transparency, accountability, and continuous improvement in healthcare delivery.